LiLA Studios

LiLA Studios — Privacy Policy (Comprehensive Version)

Effective Date: January 1st, 2025
Website: https://lilastudios.org
Owner: LiLA Studios LLC (“LiLA Studios,” “we,” “us,” “our”)
Address: 12 NE 3rd Street, Florida City, FL 33034
Contact: management@lilastudios.org

1. Introduction

LiLA Studios LLC is committed to protecting your privacy, honoring your personal information, and maintaining transparency about how your data is collected, used, and safeguarded.

This Privacy Policy explains:

  • What personal information we collect
  • How and why we use it
  • How it is stored and shared
  • Your rights regarding your data
  • Our policies related to courses, events, downloads, memberships, and AI-assisted content

By accessing lilastudios.org (the “Site”) or using any services or products (“Services”), you consent to this Privacy Policy.

If you do not agree, please discontinue use.

2. Information We Collect

We collect information in the following categories:

2.1 Information You Provide Directly

You may provide data when you:

  • Register for courses, memberships, or virtual events
  • Join wellness circles or retreats
  • Purchase downloads, templates, or digital products
  • Engage with business development or creative services
  • Subscribe to newsletters
  • Create an account
  • Fill out a form, survey, or quiz
  • Participate in community spaces or live chats
  • Submit testimonials
  • Contact us for support

This may include:

  • Name
  • Email address
  • Phone number
  • Billing information (processed by third parties only)
  • Shipping address (for physical merchandise, if applicable)
  • Payment preferences
  • Business or creative project details (if using agency services)
  • Personal stories shared voluntarily
  • Audio/video during virtual events

2.2 Information Collected Automatically

We automatically collect certain information through technologies such as cookies, pixels, and analytics tools.

This may include:

  • IP address
  • Browser type and version
  • Device type (mobile, tablet, desktop)
  • Operating system
  • Referring URLs
  • Pages viewed
  • Time spent on Site
  • Click behavior
  • General geographic location
  • Session data

2.3 Payment Information

Payments are securely processed through third-party providers such as:

  • Stripe
  • PayPal
  • Kajabi/Thinkific
  • Apple Pay or Google Pay

LiLA Studios does not store full credit card numbers or sensitive payment data.

2.4 Participation in Courses, Events & Communities

If you join a circle, workshop, course, or community space, we may collect:

  • Username or display name
  • Chat messages
  • Q&A submissions
  • Video or audio (if enabled by you)
  • Assignments or worksheets submitted
  • Community posts

Some events may be recorded. You will be informed beforehand.

2.5 AI-Assisted Features

LiLA Studios may use generative AI tools to enhance user experience, including:

  • Personalized recommendations
  • Automated messaging
  • AI-generated creative materials
  • AI-driven learning pathways

We do not use your personal data to train public AI models.
Your data may be processed by AI tools for service functionality only.

3. Sensitive Information (Optional Disclosure)

LiLA Studios does not request sensitive personal data such as:

  • Medical information
  • Health diagnoses
  • Psychological evaluations
  • Religious or political affiliation
  • Racial or ethnic data

However, you may voluntarily share emotional or personal reflections in circles, courses, or coaching spaces.
By doing so, you acknowledge:

  • You choose what you share
  • You can withhold anything
  • We do not use this information for profiling
  • We treat all sensitive disclosures as private and confidential

4. How We Use Your Information

We use your information for the following purposes:

Service Delivery

  • Provide access to courses, downloads, memberships, and business services
  • Process payments
  • Deliver login access and account credentials
  • Facilitate virtual events and community platforms

Communication

  • Send transactional emails (receipts, confirmations, notices)
  • Send event reminders or course updates
  • Provide customer service
  • Send marketing emails (with opt-out options)

Improvement & Personalization

  • Analyze Site behavior to improve UX
  • Customize content or course recommendations
  • Develop new programs and products

Marketing

  • Provide newsletters, updates, or promotions
  • Conduct remarketing campaigns (with appropriate consent)

Legal Compliance

  • Maintain appropriate records
  • Prevent fraud
  • Comply with tax, legal, and regulatory requirements

We do not sell personal information.

5. User-Generated Content (UGC)

If you upload, post, or submit content (comments, community posts, testimonials):

  • You retain ownership of your content
  • You grant LiLA Studios a non-exclusive license to use, display, and reproduce it for educational or promotional purposes
  • You agree not to upload unlawful, harmful, or copyrighted materials

We reserve the right to remove or moderate user content.

6. Testimonials

By submitting a testimonial voluntarily:

  • You grant LiLA Studios permission to use it publicly
  • You may request removal at any time
  • We may anonymize your testimonial unless you specify otherwise

7. Cookies & Tracking Technologies

We use cookies for:

Required / Functional Purposes

  • Site functionality
  • Login sessions
  • Security

Performance / Analytics

  • Page usage
  • Website optimization

Marketing & Advertising

  • Retargeting
  • Email campaign effectiveness

Preferences

  • Preferred language
  • Customized content

You may disable cookies through your browser, but certain features may not function.

8. Data Retention

We retain data only as long as necessary.

Data TypeRetention Period
Account informationUntil account deletion or 5 years of inactivity
Purchase records7 years (tax/compliance)
Course participation dataDuration of access + 1 year
Email marketing dataUntil unsubscribe
Event recordingsAs disclosed before event
Agency project filesDuration of project + 2 years
Support tickets2 years
Testimonial dataUntil requested removal

You may request deletion anytime.

9. Data Sharing

We share data only with:

  • Payment processors
  • Email service providers
  • Course platform providers
  • Cloud storage providers
  • Analytics tools
  • Contractors assisting in business functions

We do not sell personal data.

10. Data Security

We use reasonable administrative, technical, and physical safeguards.
However, no online transmission is fully secure.
You acknowledge that sharing information online involves inherent risks.

11. Data Breach Notification

In the event of a data breach, we will:

  • Notify affected users as required by applicable law
  • Describe the nature of the breach
  • Provide recommended protective steps
  • Work to mitigate damage

12. International Data Transfers

Your information may be transferred to and stored in servers outside your jurisdiction, including the United States.

We rely on:

  • Standard Contractual Clauses (SCCs)
  • Data processing agreements
  • GDPR-compliant vendors

By using the Site, you consent to these transfers.

13. Minors & Children’s Privacy

LiLA Studios does not knowingly collect personal information from users under 13.
We do not allow minors into adult wellness circles, business programs, or other mature-content environments.

Parents may request deletion of a minor’s information at any time.

14. Your Rights

Depending on your region, you may have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Object to certain processing
  • Opt out of marketing communications
  • Request a copy of your data
  • Withdraw consent

To exercise rights, contact support@lilastudios.org.

15. California Residents (CCPA/CPRA)

California users may request:

  • Categories of personal information collected
  • Specific pieces collected
  • Categories of sources and third parties
  • Deletion of personal information

LiLA Studios does not sell personal information.

16. EU / EEA Users (GDPR)

For EU residents:

  • The legal bases for processing include consent, contractual necessity, and legitimate interest
  • You may withdraw consent at any time
  • You may lodge complaints with your supervisory authority

17. Third-Party Links

Our Site may link to external websites.
We are not responsible for their:

  • Privacy practices
  • Security policies
  • Content

You access third-party sites at your own risk.

18. AI, Automated Decision-Making & Profiling

LiLA Studios does not use AI to:

  • Profile you personally
  • Make automated decisions that affect legal or financial outcomes

AI tools may be used to:

  • Improve content suggestions
  • Enhance learning pathways
  • Automate certain communications

No sensitive personal data is used in automated systems.

19. Data Processing Addendum (DPA)

International businesses or organizations requiring GDPR or enterprise compliance may request a DPA at:
support@lilastudios.org

20. Changes to This Privacy Policy

We may update this Policy at any time.
Changes are effective immediately upon posting.
Continued use constitutes acceptance.

21. Contact Information

For questions, requests, or concerns:

LiLA Studios LLC
management@lilastudios.org
12 NE 3rd Street
Florida City, FL 33034
United States